Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our services, contact us, or create an account. This may include:

• Name, email address, phone number, and company name
• Project requirements and communications
• Payment and billing information (processed securely via third-party providers)
• Technical data such as IP address, browser type, and usage patterns
• Device and access information through cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services and software products
• Process transactions and send related invoices and confirmations
• Respond to comments, questions, and support requests
• Send technical notices, updates, security alerts, and support messages
• Monitor and analyse usage patterns to improve our services
• Comply with legal obligations and enforce our agreements

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our services, bound by confidentiality agreements
• Legal authorities when required by applicable law, court order, or governmental regulations
• Business transfers in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies in your browser settings, though some features may not function correctly without them. We use:

• Essential cookies: Required for the website to function
• Analytics cookies: To understand how visitors interact with our site
• Preference cookies: To remember your settings and preferences

6. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Project-related data is retained for up to 5 years post-project. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request we limit how we process your data
• Portability: Receive your data in a portable, machine-readable format
• Objection: Object to processing of your data for certain purposes

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related queries or to exercise your rights, please contact us at info@nxtvision.com or write to us at:

NxtVision IT Support Pvt. Ltd.
Basement, Orbit Mall, PU4, Vijay Nagar, Indore, M.P. 452002, India

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